TERMS AND CONDITIONS
Detailers to You
Mobile Car Detailing Services
Effective Date: 29 March 2026
Please read these Terms and Conditions ("Agreement") carefully before booking or receiving any services. By scheduling an appointment, making a payment, or allowing work to commence on your vehicle, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
For the purposes of this Agreement:
• "Company", "we", "us", or "our" refers to Detailers to You, the mobile car detailing business providing the services.
• "Client", "you", or "your" refers to the individual or entity booking or receiving the services.
• "Services" refers to all car detailing, cleaning, polishing, coating, or related services provided by the Company.
• "Vehicle" refers to the motor vehicle(s) upon which Services are performed.
• "Service Location" refers to the address or site nominated by the Client for the mobile service.
2. Bookings & Appointments
2.1 Booking Confirmation A booking is only confirmed upon receipt of written confirmation from the Company (via SMS, email, or messaging platform). The Company reserves the right to decline any booking at its discretion.
2.2 Accurate Information The Client must provide accurate information at the time of booking, including:
• Vehicle make, model, year, and condition
• The correct Service Location address including any access requirements
• Any known pre-existing damage, stains, odours, mould, or biohazards within or on the vehicle
Failure to disclose accurate information may result in additional charges or refusal of service upon arrival.
2.3 Access & Parking The Client is responsible for ensuring the Company has adequate access to the vehicle and sufficient working space (minimum 2 metres clearance on each side) and access to a power outlet and water supply where required. If access is not available upon arrival, a call-out fee may apply.
3. Pricing & Payment
3.1 Quoted Prices All prices quoted are estimates based on the information provided by the Client. Final pricing may vary depending on the actual condition of the vehicle upon inspection. The Company will notify the Client of any price adjustments prior to commencing work where reasonably practicable.
3.2 Additional Charges Additional charges may apply for, but are not limited to:
• Excessive pet hair, dirt, sand, or debris accumulation
• Biohazard materials including vomit, blood, mould, or other contaminants
• Vehicles in a significantly worse condition than described at booking
• Additional travel beyond the standard service area
• Re-scheduling fees as outlined in Section 4
3.3 Payment Terms Full payment is due upon completion of the Services unless otherwise agreed in writing. The Company accepts payment via bank transfer, card payment, or cash. A deposit may be required at the Company's discretion to secure a booking.
3.4 Overdue Payments Any amounts not paid within 7 days of the invoice date may incur a late payment fee. The Company reserves the right to pursue outstanding amounts through appropriate legal or debt recovery channels.
4. Cancellations & Rescheduling
4.1 Client Cancellations Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to 50% of the booked service value. Cancellations made with less than 2 hours' notice, or no-shows upon arrival, may be charged the full quoted amount.
4.2 Company Cancellations The Company reserves the right to cancel or reschedule appointments due to unsafe working conditions (including extreme weather), equipment failure, illness, or other circumstances beyond our reasonable control. In such cases, the Company will endeavour to provide as much notice as possible and offer the next available appointment. No cancellation fee will be charged to the Client in these circumstances.
4.3 Weather Policy Certain services, particularly exterior polishing, ceramic coating, and paint correction, require dry conditions to be performed safely and effectively. The Company may reschedule such services at no charge to the Client if weather conditions are deemed unsuitable on the day of the appointment.
5. Pre-Existing Conditions & Vehicle Condition
5.1 Pre-Existing Damage The Company is not responsible for any pre-existing damage, scratches, dents, chips, fading, staining, rust, or other defects on the vehicle. Prior to commencing work, the Company may conduct and document an inspection. The Client acknowledges that detailed vehicle cleaning processes may reveal pre-existing damage that was not previously visible.
5.2 Aged, Worn, or Fragile Components Older vehicles or those with worn, faded, cracked, or non-standard components (including trim, seals, plastics, chrome, and paint) carry an inherent risk of damage during the detailing process. The Company will exercise reasonable care but accepts no liability for damage to such components where that damage arises from the pre-existing condition of the vehicle rather than negligence.
5.3 Interior Biohazards The Client must disclose any known biohazards (including mould, bodily fluids, animal waste, or sharp objects) prior to booking. Failure to do so may result in additional charges or cancellation of the service. Where biohazards are discovered upon arrival, the Company reserves the right to refuse service or apply a biohazard surcharge.
6. Limitation of Liability
6.1 General Limitation To the maximum extent permitted by applicable law, the Company's total liability to the Client for any claim arising out of or in connection with the Services shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.
6.2 Exclusions The Company is not liable for:
• Loss or damage arising from pre-existing conditions or defects in the vehicle
• Damage caused by the Client's failure to accurately disclose the vehicle's condition at booking
• Loss of personal items left in the vehicle during servicing — please remove valuables prior to the appointment
• Indirect, consequential, or special loss including loss of use, income, or goodwill
• Damage caused by third parties or events outside the Company's reasonable control
6.3 Consumer Law Nothing in this Agreement limits any rights the Client may have under applicable consumer protection legislation, including statutory guarantees that cannot be excluded by contract.
7. Personal Items & Valuables
The Company accepts no responsibility for the loss, theft, or damage of any personal belongings, valuables, cash, documents, or electronic items left in the vehicle during or after the Services. The Client is strongly advised to remove all personal items prior to the commencement of any service.
8. Satisfaction Guarantee & Complaints
8.1 Inspection on Completion The Client is encouraged to inspect the vehicle upon completion of the Services and before the Company departs the Service Location. Any concerns or issues should be raised immediately. The Company will make reasonable efforts to address any legitimate concerns on the spot.
8.2 Post-Service Complaints Any complaints raised after the Company has departed must be submitted in writing (including photographic evidence) within 24 hours of service completion. Complaints received after this period may not be eligible for a remedy. The Company will investigate all complaints in good faith and respond within 3 business days.
8.3 Remedies Where a complaint is upheld, the Company's preferred remedy is to re-perform the relevant part of the service at no additional charge. The Company is not obliged to issue a refund unless it is determined that re-performance is not a reasonable remedy in the circumstances.
9. Photography & Marketing
The Company may photograph the vehicle before and after the Services for quality control and marketing purposes (including social media). If the Client objects to their vehicle being photographed for marketing purposes, they must notify the Company in writing prior to the commencement of Services. Vehicle registration plates will be obscured or excluded from any publicly shared images unless the Client consents otherwise.
10. Health & Safety
The Client must ensure that the Service Location is safe for the Company's staff to work. This includes adequate lighting, stable ground, and freedom from known hazards. The Company reserves the right to refuse service or cease work immediately if the Service Location is deemed unsafe. Animals must be secured away from the work area during the service.
11. Privacy
The Company collects personal information (including name, contact details, and vehicle information) for the purpose of providing and improving its services, processing payments, and communicating with the Client. Personal information will not be sold or disclosed to third parties except as required by law or to process payments through third-party payment providers. The Client may request access to or correction of their personal information at any time by contacting the Company.
12. Governing Law & Dispute Resolution
This Agreement is governed by the laws of the jurisdiction in which the Services are provided. In the event of a dispute, both parties agree to attempt resolution through good faith negotiation before pursuing formal legal proceedings. If a dispute cannot be resolved informally, either party may refer the matter to a relevant consumer dispute resolution body or court of competent jurisdiction.
13. Amendments
The Company reserves the right to update or amend these Terms and Conditions at any time. The current version will be made available upon request and will apply to all bookings made after the date of amendment. Continued use of the Company's services constitutes acceptance of the amended terms.
14. Entire Agreement
This Agreement constitutes the entire agreement between the parties in relation to the Services and supersedes all prior representations, discussions, or agreements, whether written or oral. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Client Acknowledgement
By proceeding with a booking, the Client confirms they have read, understood, and agreed to these Terms and Conditions.